Cookie Policy
Comprehensive information about how SigTouch uses cookies and similar tracking technologies to enhance your experience and comply with ESP requirements.
1. Introduction and Definitions
1.1 What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.
Cookies contain information that is transferred to your device's hard drive and stored there. This information can be retrieved by the website on subsequent visits, allowing the site to recognize your device and remember certain information about your preferences or past actions.
1.2 Similar Technologies
In addition to cookies, we also use similar technologies including:
- • Web Beacons (Pixels): Small transparent images embedded in web pages or emails to track user behavior
- • Local Storage: Browser storage that persists data locally on your device
- • Session Storage: Temporary storage that expires when you close your browser
- • ETags: HTTP headers used for web cache validation and tracking
- • Fingerprinting: Techniques that collect device and browser characteristics
- • Server Logs: Automatic collection of access information by our servers
1.3 Legal Basis for Cookie Use
We use cookies based on the following legal grounds:
- • Consent: For non-essential cookies, we obtain your explicit consent
- • Legitimate Interest: For analytics and performance cookies that help improve our services
- • Contractual Necessity: For essential cookies required to provide our services
- • Legal Obligation: For cookies required by law or regulation
2. Detailed Cookie Categories
2.1 Essential Cookies (Always Active)
These cookies are strictly necessary for the operation of our website and services. They enable core functionality and cannot be disabled without severely affecting your ability to use our platform.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sigtouch_session | Maintains user session and authentication | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| load_balancer | Routes requests to appropriate servers | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization features. They remember your choices and preferences to provide a more personalized experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores UI preferences and settings | 1 year |
| language_setting | Remembers your language preference | 1 year |
| theme_mode | Stores light/dark theme preference | 1 year |
| form_data | Temporarily saves form progress | Session |
2.3 Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information. All information is aggregated and anonymous.
| Service | Purpose | Data Collected | Retention |
|---|---|---|---|
| Google Analytics | Website usage analytics | Page views, sessions, bounce rate | 26 months |
| Mixpanel | User behavior tracking | Feature usage, conversion events | 2 years |
| Hotjar | User experience analysis | Heatmaps, session recordings | 1 year |
| Internal Analytics | Performance monitoring | Load times, error rates, API usage | 90 days |
2.4 Marketing and Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
| Service | Purpose | Data Collected | Retention |
|---|---|---|---|
| Google Ads | Ad targeting and conversion tracking | Ad interactions, conversions | 90 days |
| Facebook Pixel | Social media advertising | Page visits, custom events | 180 days |
| LinkedIn Insight | Professional network advertising | Professional demographics | 180 days |
| Remarketing Tags | Show relevant ads to previous visitors | Visit history, interests | 30-540 days |
2.5 Social Media Cookies
These cookies are set by social media services that we have added to our site to enable you to share our content with your friends and networks.
- • Social Sharing: Enable sharing of content on social platforms
- • Social Login: Allow authentication through social media accounts
- • Social Widgets: Display social media content and interactions
- • Cross-Platform Tracking: Track interactions across social platforms
3. Cookie Management and Preferences
3.1 Your Cookie Choices
You have full control over which cookies we use. Adjust your preferences below to customize your experience. Note that disabling certain cookies may affect website functionality.
Essential Cookies
Required for basic website functionality and security. Cannot be disabled.
Analytics & Performance
Help us understand how you use our website to improve performance and user experience.
Marketing & Advertising
Used to deliver personalized advertisements and measure campaign effectiveness.
Functional & Personalization
Remember your preferences and settings to provide a personalized experience.
Advertising & Remarketing
Track your interests to show relevant ads across websites and platforms.
Social Media Integration
Enable social media features like sharing and social login functionality.
3.2 Consent Management
- • Granular Control: Choose specific cookie categories to enable or disable
- • Persistent Preferences: Your choices are remembered across browser sessions
- • Easy Updates: Change your preferences at any time through this page
- • Clear Information: Detailed explanations of each cookie category and impact
- • Compliance: Full compliance with GDPR, CCPA, and other privacy regulations
4. Third-Party Services and Data Sharing
4.1 Third-Party Cookie Providers
We work with trusted third-party service providers who may set cookies on our website. Each provider has their own privacy policy and cookie practices:
Analytics & Performance
- • Google Analytics: Privacy Policy
- • Mixpanel: Privacy Policy
- • Hotjar: Privacy Policy
Advertising & Marketing
- • Google Ads: Privacy Policy
- • Facebook: Privacy Policy
- • LinkedIn: Privacy Policy
4.2 Data Processing and Transfers
- • International Transfers: Some third-party services may transfer data outside your country
- • Adequacy Decisions: Transfers to countries with adequate data protection levels
- • Standard Contractual Clauses: Legal safeguards for international data transfers
- • Data Processing Agreements: Contracts ensuring proper data handling by third parties
- • Regular Audits: We regularly review third-party compliance and security practices
4.3 Opt-Out Mechanisms
You can opt out of third-party tracking through various methods:
- • Google Analytics: Browser Add-on
- • Google Ads: Ad Settings
- • Facebook: Ad Preferences
- • Industry Opt-Out: Digital Advertising Alliance
5. Browser Controls and Technical Information
5.1 Browser Cookie Settings
Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:
Desktop Browsers
- • Chrome: Settings → Privacy and security → Cookies and other site data
- • Firefox: Settings → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Manage Website Data
- • Edge: Settings → Cookies and site permissions → Cookies and site data
Mobile Browsers
- • Chrome Mobile: Settings → Site settings → Cookies
- • Safari iOS: Settings → Safari → Privacy & Security
- • Firefox Mobile: Settings → Data Management → Cookies
- • Samsung Internet: Settings → Sites and downloads → Cookies
5.2 Cookie Management Options
Through your browser settings, you can typically:
- • View all cookies stored on your device
- • Delete existing cookies individually or in bulk
- • Block cookies from specific websites
- • Block all third-party cookies
- • Block all cookies (may significantly affect website functionality)
- • Set cookies to be automatically deleted when you close your browser
- • Receive notifications when websites want to set cookies
5.3 Do Not Track Signals
Some browsers offer "Do Not Track" (DNT) signals that request websites not to track users. Currently, there is no universal standard for how websites should respond to DNT signals.
- • Our Approach: We respect DNT signals where technically feasible
- • Essential Cookies: Still necessary for website functionality
- • Analytics: We may still collect anonymized data for service improvement
- • Third Parties: Third-party services may have their own DNT policies
5.4 Impact of Disabling Cookies
Disabling cookies may affect your experience on our website. Potential impacts include:
- • Login Issues: You may need to log in repeatedly or be unable to access your account
- • Lost Preferences: Settings and preferences will not be remembered
- • Reduced Functionality: Some features may not work properly or at all
- • Poor Performance: Website may load slower or behave unexpectedly
- • Generic Experience: Content and recommendations will not be personalized
6. Legal Compliance and Your Rights
6.1 Regulatory Compliance
Our cookie practices comply with applicable privacy laws and regulations:
- • GDPR (EU): General Data Protection Regulation compliance for EU users
- • ePrivacy Directive: Cookie consent requirements for EU users
- • CCPA (California): California Consumer Privacy Act compliance
- • PIPEDA (Canada): Personal Information Protection and Electronic Documents Act
- • Privacy Act (Australia): Australian Privacy Principles compliance
- • LGPD (Brazil): Lei Geral de Proteção de Dados compliance
6.2 Your Privacy Rights
Depending on your location, you may have the following rights:
- • Right to Information: Know what cookies we use and why
- • Right to Consent: Give or withdraw consent for non-essential cookies
- • Right to Access: Request information about cookies set on your device
- • Right to Deletion: Request deletion of cookies and associated data
- • Right to Portability: Receive your data in a portable format
- • Right to Object: Object to certain types of cookie processing
- • Right to Complain: File complaints with data protection authorities
6.3 Exercising Your Rights
To exercise your privacy rights regarding cookies:
- • Cookie Preferences: Use the preference center on this page
- • Email Requests: Contact privacy@sigtouch.com with specific requests
- • Account Settings: Manage preferences through your account dashboard
- • Browser Controls: Use browser settings to manage cookies directly
- • Response Time: We respond to requests within 30 days
- • Identity Verification: We may require verification for security purposes
6.4 Data Protection Authorities
If you're not satisfied with our response to your privacy concerns, you may contact your local data protection authority:
- • EU Users: Your national Data Protection Authority
- • UK Users: Information Commissioner's Office (ICO)
- • US Users: Federal Trade Commission (FTC) or state attorney general
- • Canadian Users: Office of the Privacy Commissioner of Canada
- • Australian Users: Office of the Australian Information Commissioner
7. Updates and Contact Information
7.1 Policy Updates
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements:
- • Notification: Material changes will be communicated via email and website notice
- • Effective Date: Changes take effect 30 days after notification
- • Consent: Continued use constitutes acceptance of updated terms
- • Version History: Previous versions available upon request
- • Review Schedule: Policy reviewed annually or as needed
7.2 Contact Information
7.3 Mailing Address
SigTouch, LLC
Privacy Department
624 N St 201
Sacramento, CA 95814
United States
7.4 Additional Resources
- • Privacy Policy: Complete privacy information
- • Terms of Service: Legal terms and conditions